Privacy Policy

1. Who We Are

Wardington House is a specialist care home providing residential care for people living with dementia. We are the data controller responsible for your personal data.

Our contact details are:

Wardington House
Wardington
Nr Banbury
Oxfordshire
OX17 1SD

Telephone: 01295 750622
Fax: 01295 750036
Email: [email protected]

2. Personal Data We Collect

We collect different types of personal data depending on your relationship with us, including:

• Residents:
  Full name, date of birth, contact details
  Medical records, care plans, GP details
  Next of kin and emergency contacts
  Financial and payment information
  Records of care, observations, and incidents

• Relatives and Representatives:
  Name, contact information
  Relationship to the resident
  Relevant legal documents (such as power of attorney)

• Staff and Contractors:
  Employment details
  References, training records, DBS checks

• Website Visitors:
  IP address, browser information
  Information you submit via forms

3. How We Use Your Personal Data

We process personal data to:

• Provide safe, effective, and appropriate care

• Communicate with relatives and representatives

• Comply with legal and regulatory requirements

• Manage billing and payment

• Improve our services and facilities

• Maintain employment records

• Respond to enquiries and requests

4. Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract (for example, providing care)

• Compliance with a legal obligation

• Vital interests (protecting life)

• Legitimate interests (such as managing our business)

• Consent (where applicable, for example, marketing communications)

For special category data such as health information, we rely on additional conditions, such as the provision of health or social care.

5. Sharing Your Information

We only share your personal data where necessary and appropriate, including with:

• Healthcare professionals and providers

• Local authorities and regulators such as the Care Quality Commission

• Your GP and pharmacy services

• Our professional advisors such as accountants or insurers

• Law enforcement if legally required

• Approved contractors and suppliers who support our services

All third parties are required to respect the confidentiality and security of your data.

6. How We Store and Protect Your Data

We have appropriate security measures in place to protect your information, including:

• Secure care management systems

• Access controls and staff training

• Encryption and secure servers

• Retention policies to keep data only as long as needed

When we no longer need your information, we will securely dispose of it.

7. Your Rights

Under UK GDPR, you have rights over your personal data, including:

• Right to access your data

• Right to rectification (correction)

• Right to erasure (in certain circumstances)

• Right to restrict or object to processing

• Right to data portability

• Right to withdraw consent (where applicable)

To exercise your rights, please contact us using the details above.

8. How to Complain

If you have any concerns about how we use your data, please contact us first so we can address them. You also have the right to complain to the Information Commissioner’s Office:

Website: https://ico.org.uk
Helpline: 0303 123 1113

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you directly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Lead:

Email: [email protected]
Telephone: 01295 750622
Fax: 01295 750036