Wardington House is registered with the Care Quality Commission (CQC).

Provider details

• Legal status of Provider: Partnership
• Name of Service Provider: Wardington House Partnership
• CQC Registered Location ID: 1-120378228
• CQC Registered Provider ID: 1-101649303
• CQC Registered Manager ID: 1-139890055
• Registered Manager: Mr George Tuthill

Registered activities

• Accommodation for people who require nursing or personal care.
• Treatment of disease, disorder or injury.
• Diagnostic and screening procedures.

Aims and objectives

• To provide care for residents with dementias and other mental disorders, without the use of routine tranquillising medication.
• To provide care for residents taking account of their age, mental disorder, learning disability, physical disability, past or present drug or alcohol dependence, terminal illness, or sensory impairment.
• To provide care for residents in such a way that they are:
  • Free to do as they wish in time and space.
  • Free from restrictions to their liberty.
  • Free from the instructions and orders of any person employed or working as a volunteer in the home.
  • Free to be happy and enjoy their lives.
• To communicate with the relatives, friends and family of a resident so that they are as involved with the Home and the resident as they and the resident wish.
• To protect the rights to confidentiality of our residents, our employees and our business.
• To encourage, train, and help all the people who work in the Home to enjoy their work and achieve their potential.
• To protect our residents, our employees, and our business from abuse, intimidation, or bullying by anyone.
• To endeavour to comply with the Health and Social Care Act 2008, The Care Quality Commission (Registration) Regulations 2009 and the associated Regulations.
• To endeavor to demonstrate compliance with the CQC Key Lines of Enquiry (KLOEs) which are safe, effective, caring, responsive and well led
• To endeavor to provide a suitable return on their investment for the stakeholders in the business.

Regulated Activity 1: Accommodation for persons requiring nursing or personal care

Accommodation, facilities and services

Residents may be provided with accommodation, nursing care, personal care, food and accommodation, all subject to mutually agreed contractual terms and conditions.

• The Home is set in gardens and grounds amounting to approximately 3.5 acres.
• The Home has four sitting rooms with a combined area of 155 sq. metres.
• The home has 44 bedrooms.
• Rooms range in size from 10 sq. metres to 25 sq. metres.
• The home has a High Dependency Unit (HDU) for residents with advanced dementia and physical frailties. Prices vary according to room size.
• On some occasions it may be necessary for a resident to change rooms as their capabilities change (unless emergency, only after agreement between the resident/representatives and Matron).
• Privacy and dignity are protected by staff training and procedures, including specialised door locks and curtains/screening in shared accommodation.
• The Home can help residents communicate via telephone, fax, e-mail, Facetime, Zoom, and letter writing. Usually no charges for home facilities; a private in-room line is charged at cost by prior agreement.
• Residents are welcome to bring their own furniture.
• The Home can arrange laundering/dry cleaning (dry cleaning may be charged). Jewellery can be kept safe by special arrangement.
• The Home does not keep or manage residents’ money.
• Relatives, friends and representatives are welcome to visit at any time subject only to the resident’s convenience.

Fire precautions

The Home has a fire sprinkler system installed throughout the building. The Home’s fire precautions and associated emergency procedures are attached as Appendix 2 (not published on the website version of this document).

Insurance for residents’ personal effects

The Home has found it impractical to insure residents’ personal belongings and effects. Residents should make their own arrangements for insurance if they wish.

Regulated Activity 2: Treatment of disease, disorder and injury

The aim is to:

• Provide care for residents with dementias and other mental disorders, without the use of routine tranquillising medication.
• Provide care for residents taking account of their age, mental disorder, learning disability, physical disability, past or present drug or alcohol dependence, terminal illness, or sensory impairment.
• These include medication, nebulizer infusions, dressings, pressure care, relief equipment and podiatry.

Staff training

• Fire Prevention and evacuation
• Safeguarding of Vulnerable Adults (SOVA)
• Manual Handling
• Infection Prevention and Control
• Food Hygiene
• Health and Safety
• First aid
• Dementia Care
• Prevention of Abuse
• Challenging behaviour
• End of Life Care
• Wound care / tissue viability
• Diversity
• Whistleblowing procedures

Registered Nursing Care offered

• Dementia Care
• Elderly
• Elderly frail
• Elderly mentally infirm
• End of life Care
• Physical disability
• Learning disabilities

Regulated Activity 3: Diagnostic and screening procedures

Registered Nurses may monitor residents by taking baseline, monthly, or 3-monthly weight, blood pressure, pulse, urine and temperature.
Blood samples, urinalysis and neurological observation, and wound swabs are taken as required and requested by the resident’s general medical practitioner or other medical professional.

Policy of Emergency Admissions

Every effort should be made to assess the person in his or her own home or in hospital before admission. If approached in an “Emergency” capacity, it is at the Matron or Assistant Matron’s discretion whether to admit, following assessment of immediate needs and communication with the Care Manager.

The policy is to fully assess the patient/resident within 24 hours following admission (by Matron or Assistant Matron). The resident’s GP Patient summary and Care Plan from the Social Worker should be obtained within three days of admission.

Charges for services

• Fees vary according to the accommodation and care provided.
• Fees are currently from £1,925 to £2,075 per week for single rooms depending on size and facilities.
• Fees in the High Dependency Unit are £1,830 per week.
• Fees are payable monthly in advance and are reviewed every year with effect from May 1st.

Fees are inclusive of:

• Use of bedroom, dayrooms, gardens and grounds (covered by closed circuit television).
• Minibus excursions (if appropriate) and appropriate activities.
• Telephone calls from a private room.
• Food (breakfast, lunch, tea and supper) plus drinks and snacks at any time.
• Lighting, heating, laundry, necessary personal care and nursing care.
• Subject to an agreement with the NHS: Registered Nursing care as defined by the Health & Social Care Act 2008, or NHS Continuing Care.

The NHS may contribute under “Funded Nursing Care” (FNC) or NHS Continuing Care arrangements. Any payments received under FNC will be refunded in full, every quarter, to the person paying the fees.

Fees do not include personal expenditure (e.g., clothes, cigarettes, alcoholic drinks) or external professional charges (e.g., medical, dental and chiropodist). If the Home has paid for these, an account is sent every six months.

Fees and charges are the same whether care is funded in part by NHS or a Local Authority. If NHS/LA payments vary or cease, liability for the full fee remains with the person who signed the contract.
On average, fees have increased by 5.0% per annum over the past three years.

About the residents

• The Home provides care for residents of both sexes.
• Usual age of admission is over 65, though younger people may be admitted at the Manager’s discretion following a full needs assessment.
• There is no upper age limit.

Assessment

• All residents are fully assessed prior to admission, and Matron’s decision about the home’s ability to meet needs is required.
• Care plans are reviewed regularly by Matron.
• A resident, relative or representative can request a care plan review at any time.
• The Home safeguards confidentiality and is registered under the Data Protection Act.

Feedback

The Home pays close attention to residents’ comments and reactions at the time care is being provided.
Relatives are urged to comment at any time about any aspect of the service. A satisfaction survey invites families’ comments and suggestions to guide development of services and facilities.

Personal beliefs

The local Vicar and Priest attend regularly. There are no formal arrangements for residents to attend religious services, but individual arrangements are sometimes made and the home tries to accommodate wishes. Any unusual costs are advised in advance and agreement sought.

About the Registered Provider

The Registered Provider is the Wardington House Partnership (WHP), of which Mr George Tuthill is the Managing Partner. He has been a Partner in WHP since 1973 and the Managing Partner in day-to-day control since 1989.
His address for the purpose of this document is the home’s address.

About the staff

The Matron (a Registered Nurse) is responsible for the care provided to residents, including Registered Nursing care as defined by the Health and Social Care Act 2008 and the Care Quality Commission (Registration) Regulations 2009.

Matron: Mrs Maggie Rampley (Registered General Nurse). Employed since 1989; Matron since 1994.

The Home employs an average of about 100 staff. Appendix 1 lists numbers, qualifications and experience (updated annually).

Organisational structure

• Managing Partner is responsible to his Partners in WHP.
• Matron is responsible to the Managing Partner.
• Facilities Manager is responsible to the Managing Partner.
• Nursing staff, Care staff, and Housekeeper are responsible to the Matron.
• Laundry staff and Domestic staff are responsible to the Housekeeper.
• Cook is responsible to the Kitchen Manager.
• Kitchen staff are responsible to the Cook.
• Building Maintenance and Gardening staff are responsible to the Facilities Manager.
• Administrative staff are responsible to the Managing Partner.

Review of this document

This document is reviewed periodically. It is not practical to advise everyone of changes, but the current version is available on request and on the home’s website.

George Tuthill – 9/12/2025

Appendices

1. Schedule of the number, relevant qualifications and experience of the staff working at the home (updated annually).
2. Fire Precaution Procedures (updated every year in March and whenever appropriate; not available on the website version).
3. Addresses.

Appendix 1: Staff complement (May 2023)

Note: RN = Registered General Nurse; RMN = Registered Mental Nurse.

Appendix 3: Addresses

Complaints procedure (for residents and relatives)

The Home believes that if a Resident wishes to make a complaint, register a concern, or make a suggestion, they should find it easy to do so.
Complaints are viewed as an opportunity to learn, adapt, improve and provide better services. The Home’s policy is to resolve complaints as quickly and completely as possible.

• The complainant may complain in any way they choose to any of our staff.
• If they want their complaint brought to the attention of either the Matron or the Managing Partner, they can ask a staff member to pass it on or approach them directly.
• If not satisfied with the response, the complainant may contact the Care Quality Commission or the Local Government Ombudsman (addresses above).
• The Home will inform the complainant of any investigation or action taken within 28 days of the complaint being made.

Procedure steps

1. If the grievance is care related, raise it with the Matron, Mrs Maggie Rampley. All other grievances should be raised with the Registered Manager, Mr George Tuthill. The complaint will be recorded and investigated.
2. The Matron or Registered Manager will discuss the investigation result with the complainant, aiming for a mutually acceptable outcome.
3. A written response will be made within 28 days.
4. If still not resolved within 28 days, refer the complaint to the Care Quality Commission South East (details below).

Extract: Complaints about care homes and social care services

If you have a complaint about a care home, nursing home or other social care service, first tell the home or service.
By law, every care home and social care service must have an efficient procedure for dealing with complaints.

Care funded by your local council

If you are not happy with the reply, you can take your complaint to your local social services department and follow their complaints procedure.
The care service or social services department should try to sort out the complaint and put things right to prevent recurrence.

Care funded by yourself

From October 2010, you can ask the Local Government Ombudsman to take up your case if you are not happy about how a care home or service dealt with your complaint about care you pay for yourself.
Ombudsman complaints are known as “Stage 2” complaints.

If you are not satisfied with the final reply, you can complain to the Local Government Ombudsman. You should first send your complaint to:
The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH (Phone: 0300 061 0614 or 0845 602 1983).